| Professional Telephone Techniques |
Projecting a positive view of the organisation is the responsibility of all employees. The role of those who communicate using the telephone is especially important, as they are often the voice or virtual face of the organisation. However, in many organisations employees do not receive any training or guidance in how to use the telephone as a business tool. Many managers spend a great deal of time wondering how to attract and retain customers. The potential of telephone communication is often overlooked as a brand builder and an area to improve productivity waiting to be fully utilised. |